The hotel interior design is gorgeous, with modern French style, that’s the reason I decided to book this hotel. However, my room’s sewage system have serious issues. I only showered for 15-20mins, with both shower glass door and bathroom door closed. The sewage system doesn’t works at all. The water flooded bathroom floor and goes into bedroom. I didn’t aware that initially, and I slept over because of the wet floor. I then spend 40 minutes to play the role of housekeeping to clean the water. Meanwhile, Hotel management team won’t give any solution as my electronic devices are damaged, and my shoes are wet due to this flood water.
Besides, I request early check-in days before I arrived, because my flight departures at 5am, I didn’t sleep for that night. But, they provided early check-in for other guests (who even doesn’t request that), not for me. I fully understand early check-in is subject to availability and not every hotel contain this service. However, there is no loyalty program for this brand, and the two guests who able to check in is Europeans, and I’m Asian. I do believe it is discrimination. Especially I heard significant laughing from housekeeping upstairs when I’m extremely tired and uncomfortable, still waiting for regular check-in in the lobby.
匿名用戶
其他
複式房
入住於2025年01月
4.0
評價於:2025年01月30日
Stylish accommodation with a bit of a wow factor. So close to being perfect, if only they could improve one or two things.
The hotel interior design is gorgeous, with modern French style, that’s the reason I decided to book this hotel. However, my room’s sewage system have serious issues. I only showered for 15-20mins, with both shower glass door and bathroom door closed. The sewage system doesn’t works at all. The water flooded bathroom floor and goes into bedroom. I didn’t aware that initially, and I slept over because of the wet floor. I then spend 40 minutes to play the role of housekeeping to clean the water. Meanwhile, Hotel management team won’t give any solution as my electronic devices are damaged, and my shoes are wet due to this flood water.
Besides, I request early check-in days before I arrived, because my flight departures at 5am, I didn’t sleep for that night. But, they provided early check-in for other guests (who even doesn’t request that), not for me. I fully understand early check-in is subject to availability and not every hotel contain this service. However, there is no loyalty program for this brand, and the two guests who able to check in is Europeans, and I’m Asian. I do believe it is discrimination. Especially I heard significant laughing from housekeeping upstairs when I’m extremely tired and uncomfortable, still waiting for regular check-in in the lobby.
匿名用戶
其他 複式房
入住於2025年01月
4.0
評價於:2025年01月30日
Stylish accommodation with a bit of a wow factor. So close to being perfect, if only they could improve one or two things.
Wencha
獨自出遊
高級公寓
入住於2025年01月
Ricardo Su
家庭出遊
豪華公寓
入住於2025年03月
1331188****
家庭出遊
高級公寓
入住於2025年08月
E3757****
家庭出遊
複式房
入住於2025年07月
pangchunhui
家庭出遊
入住於2024年02月
Wwwwwilliam05
獨自出遊
高級公寓
入住於2025年09月
匿名用戶
其他
複式房
入住於2025年01月
pangchunhui
家庭出遊
入住於2024年02月
Wencha
獨自出遊 高級公寓
入住於2025年01月
Ricardo Su
家庭出遊 豪華公寓
入住於2025年03月
1331188****
家庭出遊 高級公寓
入住於2025年08月
E3757****
家庭出遊 複式房
入住於2025年07月
pangchunhui
家庭出遊
入住於2024年02月
Wwwwwilliam05
獨自出遊 高級公寓
入住於2025年09月
匿名用戶
其他 複式房
入住於2025年01月
pangchunhui
家庭出遊
入住於2024年02月